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How to Set Outage Alerts


Video Tutorial: How to Set Outage Alerts





Use Your Computer or Tablet to Sign up for Outage Alerts:


How to Sign up for Outage Alerts Using a Computer or Tablet

  • 1. Log inyour account at www.Georgiapower.com

  • 2. Select Set Outage Alerts

    • You will be directed to Manage Your Communications from Georgia Power

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  • 3. Select Add a way to contact me

  • 4. Choose your preferred Type of contact– Text, Email or Voice (phone call).

    Note: If you choose to be contacted by Voice, you will receive a phone call. You can enter the phone number of a landline or a mobile phone. If you choose to be contacted by Text, a mobile number will be required (no landlines). When you receive the confirmation text, you must accept the terms and conditions to complete your registration.

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  • 5. Fill in the required information.

    • Create a Description that’s easy for you (e.g., Home, Carol‘s cell, Work email, Son, Daughter, Nanny).

    • Enter an email address or a phone number, depending on your chosen method of contact.

    • Do Not Contact – If there are times when you prefer NOT to be contacted, click the checkbox and use the drop downs to select those hours. If you want to be contacted at all times, unclick the checkbox


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  • 6. Click Save

  • 7. Review your Outage Alert settings.

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  • 8. Manage your Outage Alerts. (If you make a change, remember to click Save Changes.)

    • Change or Edit an Alert

    • - You can change a phone number, email, alert type or description.

      • Click Remove.

      • Select Add a way to contact me..

      • Enter your alert information.

    • Delete an Alert

    • - Delete an Outage Alert by selecting Remove.

    • Pause an Alert

    • - Temporarily halt an Outage Alert by selecting Pause.

    • Resume an Alert

    • - Click Resume to deactivate a temporary pause and start receiving outage alerts again.

How to Sign up for Text Outage Alerts Using a Mobile Phone

Step 1:

  • Text REG to GAPWR (427-97).
  • Press SEND
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Step 2:
    For your security, we will send you a text requesting additional information.

  • Enter your 10-digit phone number or your Georgia Power account number .
  • Press SEND
  • Enter your ZIP CODE
  • Press SEND
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Step 3:
    You will receive a text to confirm your address (which will be shown) and accept the terms and conditions. To read the terms and conditions, click on the link provided in the text.

  • Text Y (for yes).
  • Press SEND to accept the terms and conditions and complete your registration.
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You will receive a text confirming completion of your registration and providing instructions for unsubscribing should you desire to do so in the future.

Sign up for Alerts Now



Frequently Asked Questions:


What types of outage alerts can I sign up to receive?

There are three types of outage alerts: Email, text and phone call. You choose how you want to be notified about power outages and specify any time(s) when you would prefer NOT to be notified (such as times when you are asleep).

How many outage alerts can I set?

You can set outage alerts for up to five people per address. For example, if you manage two addresses, you can set alerts for up to 10 people—that’s five outage alerts per address. Note: You can set outage alerts for non family members, like the babysitter, gardener, friends or colleagues. The choice is yours.

How soon after an outage will I receive an alert message?

You may receive an alert message within 10 minutes of an outage being confirmed by our ground crews. If the estimated restoration time changes, you will be provided an update within one hour.

What information will be provided in my outage alerts?

Your outage alerts will provide:

  • • An estimated time of restoration.
  • • The cause of the outage.

Can I set up a “Do not disturb” window for my outage alerts?

Yes. You can set up times when you would prefer NOT to be contacted about outages. This can be set up in your alert preferences. You can set up “Do not disturb” times for each person.

How can I unsubscribe from receiving outage alerts?

You can unsubscribe from receiving outage alerts at any time. Simply log in to your account and change your notification preferences. If you receive alerts by text, you can follow the prompts in your text message to unsubscribe.

When I log in to Outage Alert Preferences, there is an “Enrollment Pending” alert. What can I do to make it go away?

When you sign up to receive outage alerts by text, you must accept the Terms & Conditions. You should have received a separate text message that contained a link to accept the Terms & Conditions. Please check the device you used for enrollment to verify that you received this text message. Then, simply reply “Y” to complete the enrollment. The “Enrollment Pending” alert will go away.

If you cannot find (or deleted) the Terms & Conditions acceptance text, or if you have any additional questions, please call the Customer Care Center at 1-888-660-5890 or Contact Us online.

What messages can I text to GAPWR?

You can text the following to GAPWR (427-97):

REG – To sign up to receive Outage Alerts.
OUT – To report an outage using your smartphone.
STAT – To check if there is a reported outage for a particular account. You can do this instead of waiting for an outage notification.
PAUSE – To stop receiving outage notifications temporarily.
RESUME – To re-start messaging for an account.
STOP – To terminate text communications from Georgia Power. This is a permanent stop (unlike PAUSE, which is temporary stop). Once this is done, you will need to re-register to start the communications again.
STOP ALL – To unsubscribe and stop receiving text messages from all accounts.
HELP – To obtain a list of text messaging keywords and the phone number to speak with a Customer Service Representative if you need assistance.
NICK – To apply a nickname to a particular account. You may assign a nickname such as: MOM, Lake, Home, Work.