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Business Solutions Center

Customer Care

Charlotte, Business Solutions Center

Have a question, or can't find what you're looking for? Our service specialists can help.

M-F, 8 a.m. - 6 p.m. EST

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Repair a Light

Report a Street Light Outage

  1. Enter the address of the outage location in the search bar or find the outage location by zooming in on the map.
  2. Click the point on the map where the pole you wish to report is located.
  3. Click "Report this Light" and complete the fields.
  4. Click "Continue" to submit this outage.
  5. Enter your contact information.
  6. Click "Report."
Outage Alerts

Outage Alerts

Sign up to receive free alerts (by text, email or phone) about outages that affect your property and business.