- What obligation do I have when applying for service?
- Typically, each customer enters into a minimum one-year contract with renewable periods of the same duration, unless you or Georgia Power provides a written intent to dissolve the contract at least 30 days prior to the renewal period.
- Who is responsible for selecting the rate for my business?
- As a customer, you are responsible for selecting any applicable rate for your particular service needs. At any time upon request, Georgia Power will provide advice regarding the most beneficial rate for your existing or anticipated service requirement. However, changes in operation going forward could make another rate more beneficial. Unfortunately, we cannot guarantee that your account always will be on the most beneficial rate.
- As a customer, what is my obligation once I have selected a rate?
- Having selected a rate, you may not change to another rate within a 12-month period unless there is substantial change in the character or conditions of service. You may initiate any rate change once you are eligible. Additionally, when you and the company sign a service contract, the contract terms may require that account to stay on a specific rate for a period longer than 12 months.
- Which rate is most suited for a typical commercial account, such as a retail store or an office building?
- The small, medium and large power and light rates (PLS, PLM and PLL) are the best rates for customers who have air conditioning, lighting and computer load that operate during normal business hours. For accounts with the flexibility to operate at nonpeaking times, a time-of-use rate and off-peak riders are available.
- What is meter constant?
- If you receive three-phase service from Georgia Power, metering equipment often requires that electricity flowing through the meter be stepped down and then stepped up in order to be measured and not damage the meter. When this occurs, a meter constant (a.k.a., meter multiplier) is used to calculate the actual energy usage. In order to calculate usage in kWh, take the reading at the end of the billing period, subtract the beginning reading, and multiply the difference by the meter constant.
- What is billing demand and actual demand?
- Actual demand is the peak demand occurring within the billing period. Demand – measured in kW – is the 30-minute average of the instantaneous usage within that period. It is the rate of using electricity. The highest 30-minute average is the peak actual demand. Most rates consider the peak actual demand for each month within a 12-month period to determine the billing demand (a calculated number used to bill you each month).
- Will you help me understand how the peak demand carryover is determined?
- Billing demands spread costs over a full 12 months as opposed to billing you for the full demand cost each month. It is similar to budget billing for commercial and industrial customers. Most of our company's customers peak during a summer month when costs to generate electricity are at their highest. The billing demand is driven by this peak demand and spreads the cost out going forward. Some of the more common rates that include a peak demand carryover are: Power and Light - small, medium and large (PLS, PLM, and PLL), Governmental (G), School Service (SCH), and School Load Management (SLM).