Common Tactics Used to Defraud Customers

Georgia Power works hard to protect your personal and financial information, and we want you to be safe and stay informed about tactics used to gain your personal and financial information.

Fraud Tactic #1: Unauthorized Phone Calls or In-Person Collection Visits

Criminals have been known to call or visit customers, claim that the customer's account is past due and that the electricity will be disconnected if the customer does not provide payment immediately. Often, the customer is asked to purchase a pre-paid debit card and provide the account number on the card. With access to the account number, criminals use the money on the pre-paid card for their own benefit. Both residential and commercial customers have been victimized by this unethical tactic. Criminals operating in Georgia and other parts of the Southeast have frequently targeted senior citizens or those speaking English as a second language. 

Remember: Georgia Power will never call or visit customers to ask for personal or financial information like a credit card, debit card, banking information, or social security number over the phone. 

Fraud Tactic #2: New Federal Stimulus Program Claiming the Government Will Pay Your Bill

Criminals have been known to contact Georgia Power customers by email, U.S. mail, social media, text or phone call and offer enrollment in a program where the President of the United States or some other government entity will help pay their electric bill through a new Federal stimulus program. There is no such program. 

Remember: Georgia Power urges customers to refrain from giving out personal information if contacted about this or similar offers. Instead, please call local law enforcement.

Fraud Tactic #3: Impersonating Georgia Power Employees

There have been reports about individuals impersonating Georgia Power employees who ask for cash, credit and debit payment, financial information or social security numbers.

Remember: Georgia Power will never call you or send an employee to your home or business to collect a payment. Please do not provide payments or your personal or financial information to anyone who calls or visits your home or business claiming to be a Georgia Power employee.