Georgia Power is ready to respond to power outages as quickly and safely as possible with nearly 3,000 personnel from the company and assisting utilities. Crews are continuing to mobilize from unaffected areas across Georgia and are strategically positioning throughout the state, ready to re-enter central and south Georgia, and other areas, as Hurricane Michael subsides.
Damage assessment teams will be the first to enter affected areas and will relay critical field information so restoration teams can be dispatched as safely and efficiently as possible. Additional resources are available as part of the Southern Company system, which includes multiple electric and gas companies serving more than 9 million customers.
Georgia Power wants customers to remain informed throughout the storm and reminds residents to keep safety first by following simple safety tips:
* Before a Storm: Stay aware and check the weather forecast before heading outdoors. If an outage occurs, turn off air conditioners as power surges can overload them and charge cell phones in case you lose power.
* During a Storm: Take safe shelter inside a sturdy building away from windows and doors. Avoid contact with conductors of electricity - appliances, metal objects and water.
* After a Storm: Never touch any downed or low-hanging wire, including telephone or TV wires that touch a power line. Never pull tree limbs off of power lines yourself or enter areas with debris or downed trees as downed power lines may be buried in wreckage.
Tools You Can Use
* Outage & Storm Center – Customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
* Outage Map – Housed within the Outage & Storm Center, Georgia Power’s interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.
* Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
* Twitter – Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.
The Mutual Assistance Network
Georgia Power is part of a national mutual assistance network consisting of dozens of utilities from around the country. As part of this partnership, Georgia Power can provide assistance to or receive assistance from other utilities when service to customers is interrupted due to severe weather. In preparation for potential impacts, Georgia will not release crews to other states to assist in Michael restoration until service to all Georgia Power customers has been evaluated and addressed.
Just last year, Hurricane Irma broke or damaged approximately 1,500 power poles, and more than 2,400 trees brought down nearly 230 miles of wire across the state. Georgia Power restored power to nearly one million customers impacted by Hurricane Irma quickly and safely by fully deploying company resources and leveraging the mutual assistance network in the week following the storm.