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Power restored to 352,000 Georgia Power customers

October 13, 2018

As of 4 p.m. Saturday, Georgia Power has restored power to 352,000 customers following Hurricane Michael, and restoration in the Augusta, Savannah and Columbus areas was completed yesterday.

The company has more than 5,700 personnel working around the clock to restore power for the approximately 38,000 customers located in the hardest hit areas that received the most destructive damage from Hurricane Michael. All of Georgia Power's resources are dedicated to storm restoration efforts in the state, and the company continues to mobilize additional resources from assisting utilities as they become available.

Georgia Power has posted the estimated restoration times (ERTs) for customers who are able to receive electric service in the following areas with these projected times:  

  • Bainbridge area - Tuesday, Oct. 16 by 8 PM
  • Albany area - Monday, Oct. 15 by 8 PM
  • Americus area - Saturday, Oct. 13 by 10 PM
  • Macon and Central Georgia area - Saturday, Oct. 13 by 10 PM
  • Columbus and West Georgia area - RESTORATION COMPLETED
  • Augusta area - RESTORATION COMPLETED
  • Savannah and Coastal area - RESTORATION COMPLETED

As restoration efforts continue, the company encourages customers to keep safety first following Hurricane Michael: 

  • Watch for downed wires. Downed power lines may be hidden by debris or fallen trees.
  • Never touch any downed wire or attempt to remove tree branches from power lines – it can kill.
  • Don't step in standing water or saturated ground where downed lines may be present. They could be electrified.
  • Avoid chain link fences. They may be electrified by a downed line out of sight and conduct electricity over great distances.
  • Watch for Georgia Power crews working across the state. If driving, move over one lane for utility vehicles stopped on the side of the road – it's the law in Georgia.

 

Teams in the Field 

When severe weather strikes, Georgia Power has access to additional resources available as part of the Southern Company system, which includes multiple electric and gas companies serving approximately 9 million customers nationwide. Additionally, Georgia Power is part of a national mutual assistance network consisting of dozens of utilities from around the country, and the company is able to tap into reinforcements when needed to restore power to Georgia customers following a storm.

 

Tools You Can Use

  • Outage Alerts - Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.
  • Outage & Storm Center - Available at www.georgiapower.com/storm, customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.  
  • Outage Map - Housed within the Outage & Storm Center, Georgia Power's interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.
  • Georgia Power Mobile App - Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
  • @GeorgiaPower on Twitter - Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.

 

Georgia Power Family Services

To help its employees focus on safely restoring power for customers and relieve concerns about their own families, Georgia Power has also activated its Family Services volunteers, who are preparing to deploy to areas impacted by Hurricane Michael in anticipation of employee assistance requests. Family Services is supported by employee volunteers who are not involved with storm restoration.