With higher temperatures arriving in Georgia, and families spending more time at home due to the COVID-19 pandemic, Georgia Power encourages customers to minimize the impact of increased energy use on electric bills using the multitude of efficiency resources and tips available at no cost to customers.
Tips, Tools & Resources
Whether customers own a home or rent, tailored tips are available at www.GeorgiaPower.com/Save, which also includes access to a free online energy checkup and a variety of rebates and incentives for both homes and businesses.
Additionally, Georgia Power’s My Power Usage program, a free service connected to many Georgia Power online accounts, allows customers to track their daily energy use, project their monthly bill, and set daily or monthly usage alerts.
Simple tips focused on savings as customers spend increased time at home, include:
The company announced several weeks ago that it would temporarily suspend residential disconnections for 30 days beginning Saturday, March 14, 2020, and will reevaluate the decision and time frame as the situation develops. In addition to using energy efficiently, Georgia Power highly encourages all customers to continue making payments to avoid large balance due amounts when the suspension ends.
Assistance when you need it
Georgia Power partners with nonprofits, community and faith-based organizations to offer assistance programs to those in need. Programs include:
Georgia Power has also developed public service announcements (PSAs) to highlight the various assistance and energy efficiency programs available to customers. The PSAs encourage customers to explore www.GeorgiaPower.com/EnergyAssistance to find the best solutions for their individual need. The PSAs can be viewed on the company’s YouTube channel.
Customer Scam Warnings
Additionally, Georgia Power is urging customers to be aware of scammers during the COVID-19 pandemic. Customers should beware of phone calls demanding payment via phone. Georgia Power will never ask for a credit card or pre-paid debit card number over the phone. If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, they should hang up and contact the company’s customer service line at 888-660-5890. Georgia Power works with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers. Additional information about frequent scams and how the company works to protect customers is available at www.GeorgiaPower.com/Scams.
Georgia Power Employee Safety
Georgia Power has been closely monitoring the potential threat posed by COVID-19 since January. Proactive actions have been taken to both prevent the spread of the illness and protect the safety and health of employees, including:
The company regularly provides information and updates on the virus to employees, including prevention recommendations from the Centers for Disease Control, and is following the latest developments and updates from public health officials and medical professionals.
As the coronavirus continues to spread, Georgia Power wants to assure our customers that we have comprehensive plans in place to continue our operations.