With continued reports of attempted scams and fraud by criminals posing as Georgia Power employees during the COVID-19 pandemic, the company reminds customers to be aware and follow simple tips to avoid becoming a victim.
Customers should beware of phone calls demanding payment via phone to avoid disconnection. Last month, Georgia Power and the Georgia Public Service Commission extended the suspension of disconnections due to the impact of the pandemic on customers. In addition, the company will never ask for a credit card or pre-paid debit card number over the phone and the company will never send employees into the field to collect payment in person or ask a customer to pay anywhere other than an Authorized Payment Location (APL).
Additional Scam Awareness & Safety Guidance
Georgia Power also provides the following guidance to customers:
Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees to defraud customers. Additional information about frequent scams and how the company works to protect customers is available at www.GeorgiaPower.com/Scams.
To learn more about how you can defend yourself against scammers and avoid falling victim to common mistakes, watch the company’s latest public service announcements (PSA) on the company’s YouTube channel.
As the coronavirus continues to spread, Georgia Power wants to assure our customers that we have comprehensive plans in place to continue our operations.