Residential customers have rated Georgia Power as a “Most Trusted Brand” according to a study by industry-leading analysts in the energy sector. The company was ranked among top utilities based on communication effectiveness, customer focus, community support, reliable quality, environmental dedication and company reputation in the 2021 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study from Escalent.
Using a “Brand Trust Index,” the study measured customer brand perceptions against 140 electric, natural gas and combination utilities among more than 75,000 US utility customers. The study found that utilities that focused on communication regarding their product options, how they partnered with their communities during the pandemic, and environmental efforts saw the highest increase in customer satisfaction and trust last year.
“Over the last year and a half, we know that our customers and communities have had to navigate the unexpected and adapt throughout the pandemic,” said Kevin Kastner, vice president of Customer Service at Georgia Power. “We have also continuously adapted our processes to ensure we’re providing our customers across the state with an exceptional experience. By focusing on the resilience of our system and our teams, we will continue serving customers the clean, safe, reliable electricity they need at rates well below the national average.”
Resources & services for residential customers
To ensure each residential customer receives world-class service, Georgia Power offers the following resources, services and programs:
Residential customer service representatives are available to answer questions by phone at 1-888-660-5890 and via online chat. To learn more about Georgia Power’s resources, programs and services for residential customers, visit www.GeorgiaPower.com/Residential.
Customers can also connect with the company on Facebook (www.Facebook.com/GeorgiaPower), Twitter (www.Twitter.com/GeorgiaPower) and Instagram (www.Instagram.com/Ga_Power) to receive the latest Georgia Power news and information, including helpful energy efficiency tips and programs, storm tips, outage updates and more.
As the coronavirus continues to spread, Georgia Power wants to assure our customers that we have comprehensive plans in place to continue our operations.