A COVID-19 Update

Updated: June 8, 2020

At Georgia Power, our customers are at the heart of everything we do. We want to assure you that the safe and reliable service that you expect and deserve will continue throughout the COVID-19 pandemic.

Our temporary suspension of customer disconnects has been extended to July 15 as a means of relief for customers amid the COVID-19 pandemic. As the pandemic continues to impact our customers across the state, we will update this page as information becomes available. Please check the FAQs below for additional information related to the extension and lifting of the suspension and our Installment Payment Plan.

“Our teams are always prepared to respond in challenging situations and I am confident we will continue to meet the needs of our customers during this unprecedented time. It’s what we do. Georgia Power’s operational plans, systems, infrastructure and generating plants are all designed with reliability in mind. We remain focused on ensuring both the well-being of our employees and the continuity of services for our customers.”
Paul Bowers, Chairman, President and CEO of Georgia Power

Providing assistance when you need it

At Georgia Power, we believe in being, “A Citizen Wherever We Serve.” That’s why we partner with nonprofits, community and faith-based organizations to offer assistance programs to those in need.

Programs Include:

Georgia Power customers 65 years of age or older who meet the income requirements for eligibility can receive up to $24 a month off their bill.

Our Senior Citizen Discount

Georgia Power customers who are 65 years of age or older and meet the income requirements for eligibility may qualify to receive up to $24 a month off their bill.

Check your eligibility
Project SHARE provides help to those who are truly in need. Last year, Project SHARE provided assistance to more than 50,000 Georgians, with Georgia Power and its customers contributing $2.3 million to the program.  If you would like to apply, apply with your local chapter of The Salvation Army.

The Salvation Army’s Project SHARE

Project SHARE offers help to those in need. In 2019, they assisted 50,000 Georgians, with Georgia Power and its customers contributing $1.8 million.

Apply with your local chapter
Georgia Power supports the Division of Family & Children Services Low-Income Home Energy Assistance Program (LIHEAP) to help qualifying, low-income households pay their home energy bills.

Low-Income Home Energy Assistance Program

We support the Division of Family & Children Services Low-Income Home Energy Assistance Program (LIHEAP) to help qualifying households pay their energy bills.

See if you qualify

Be aware of potential scams

We continue to urge customers to be aware of scammers during the COVID-19 pandemics. Customers should be aware of phone calls demanding payment via phone. Georgia Power will never ask for a credit card or pre-paid debit card number over the phone.

Please note, because the suspension of disconnects has been lifted, we may contact qualifying customers by email, text or phone call offering options to help those impacted by COVID-19 and needing assistance. We will not seek payment through these channels. We will only utilize them to provide access to information.


Putting safety first

We have been closely monitoring the potential threat posed by COVID-19 since January.

Proactive actions have been taken to both prevent the spread of the illness and protect the safety and health of our employees, including:

  • Implementing telecommuting for those who can perform their duties remotely
  • Cancelling facility tours and external meetings
  • Increasing cleaning frequency at company locations
  • Aggressively sanitizing work areas
  • Cancelling all non-essential business travel – both domestic and international
  • Asking employees to self-identify, if they have or plan to travel internationally
  • Using technology for meetings

We're continuing to provide information and updates on the virus to employees, including prevention recommendations from the Center for Disease Control, and are following the latest developments and updates from the public health officials and medical professionals.

Protect Yourself During COVID-19

  • Clean your hands often, for at least 20 seconds.
  • Avoid close contact with others.
  • Stay home and contact your doctor if you’re sick.
  • Cover coughs and sneezes.
  • Wear a cloth face cover when you have to go out in public, for example to the grocery store or to pick up other necessities.
  • Clean and disinfect surfaces in your home.

 

Please note that these tips are provided by the Center for Disease Control, and are subject to change. For more information on COVID-19, visit www.cdc.gov/ncov or call 1-800-232-4636.


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Frequently Asked Questions

Get answers to the most commonly asked questions regarding our response efforts. Information is also available for our Business Customers.

Residential Customer FAQs

Business Customer FAQs