A COVID-19 Update

Updated: March 31, 2020

At Georgia Power, our customers are at the heart of everything we do. We want to assure you that the safe and reliable service that you expect and deserve will continue throughout the COVID-19 pandemic.

As of March 14, 2020, Georgia Power has temporarily suspended residential disconnections for 30 days and will reevaluate the policy and time frame as the situation develops. 


Providing assistance when you need it

At Georgia Power, we believe in being, “A Citizen Wherever We Serve.” That’s why we partner with nonprofits, community and faith-based organizations to offer assistance programs to those in need.

Programs Include:

Georgia Power customers 65 years of age or older who meet the income requirements for eligibility can receive up to $24 a month off their bill.

Our Senior Citizen Discount

Georgia Power customers who are 65 years of age or older and meet the income requirements for eligibility may qualify to receive up to $24 a month off their bill.

Check your eligibility
Established in partnership with The Salvation Army, Georgia Power customers can provide assistance to residents in the same community for expenses, such as utility bills, housing, food and medical necessities.

The Salvation Army’s Project SHARE

In partnership with The Salvation Army, our customers can provide assistance to their community for expenses, such as bills, housing, food and medical necessities. 

Learn how to get involved
Georgia Power supports the Division of Family & Children Services Low-Income Home Energy Assistance Program (LIHEAP) to help qualifying, low-income households pay their home energy bills.

Low-Income Home Energy Assistance Program

We support the Division of Family & Children Services Low-Income Home Energy Assistance Program (LIHEAP) to help qualifying households pay their energy bills.

See if you qualify
“Our teams are always prepared to respond in challenging situations and I am confident we will continue to meet the needs of our customers during this unprecedented time. It’s what we do. Georgia Power’s operational plans, systems, infrastructure and generating plants are all designed with reliability in mind. We remain focused on ensuring both the well-being of our employees and the continuity of services for our customers.”
Paul Bowers, Chairman, President and CEO of Georgia Power

Be aware of potential scams

We continues to urge customers to be aware of scammers during the COVID-19 pandemics. Customers should beware of phone calls demanding payment via phone. Georgia Power will never ask for a credit card or pre-paid debit card number over the phone.

If you receive a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, hang up and contact our customer service line at 888-660-5890.

Georgia Power works with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers. Additional information about frequent scams and how we're working to protect customers is available at georgiapower.com/scams.


Putting safety first

We have been closely monitoring the potential threat posed by COVID-19 since January.

Proactive actions have been taken to both prevent the spread of the illness and protect the safety and health of our employees, including:

  • Implementing telecommuting for those who can perform their duties remotely
  • Cancelling facility tours and external meetings
  • Increasing cleaning frequency at company locations
  • Aggressively sanitizing work areas
  • Cancelling all non-essential business travel – both domestic and international
  • Asking employees to self-identify, if they have or plan to travel internationally
  • Using technology for meetings

We're continuing to provide information and updates on the virus to employees, including prevention recommendations from the Center for Disease Control, and are following the latest developments and updates from the public health officials and medical professionals.