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Customer Service

Chakoa, Customer Service Team Lead

Have a question, or can't find what you're looking for? Our service specialists can help.

1-888-660-5890 24 hours a day, 7 days a week

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Billing Options

Billing Options

You can choose from several billing options including Paperless Billing and budget billing. There are also billing options that provide opportunities to help others in need.

Paperless Billing

Video Transcript

Receive and review your bill online to cut down on clutter and help the environment. You can also view previous bills securely, anytime. Paperless billing is free and it's easy to sign up.

Sign up for Paperless Billing.

Budget Bill

Video Transcript

Budget billing takes the guesswork out of paying your power bill and makes it easier to balance your budget. Your monthly electric cost is averaged over a 12-month period to set a payment that is approximately the same each month. It's available to customers in good credit standing.

Learn more about Budget Bill.

Senior Citizen Discount

Senior Citizens Discount

A monthly discount is available for eligible senior citizens on their Georgia Power bill.

Learn more about other Georgia Power programs and services.

You can also mail or fax in a form. Print the Senior Citizen Discount form.


Residential Rate Advisor

We need to make sure this is the right advisor for you. Is this a residential property that is for personal use rather than business use?

Residential Rate option Business Rate option

*Rate advisor is only intended to assist your decision making process. You should check all rates and cross reference your energy use with recommended rate schedules before committing to a rate. Your choice is important because you must stay on the chosen or assigned rate for at least 12 months.


To get advice on business rates, please visit the business section of our site. Where do you want to go?

Go to Business Rates

Have you been in your home for more than 12 months?

Switch electric use to off-peak hours

Are you willing to shift when you use electricity away from peak demand times in order to reduce your bill?


Are you willing to monitor and limit the use of multiple appliances at the same time?


How important is consistency in your bill?


How important are renewable Energy sources to you?

A rate that is designed to encourage customers to use less electricity during on-peak hours and shift that usage to off-peak periods.

Standard Service: The basic rate plan. This plan is ideal for customers who are comfortable with fluctuations in their monthly electric bill.

With FlatBill there are no surprises because your bill is the same month after month for the entire year.

For customers who can avoid the use of major appliances at the same time.

my power usage

Monitor Your Daily Power Usage

View your daily energy usage, set usage alerts and see your projected bill before it arrives with My Power Usage.

Rate Advisor

Rate Advisor

Find out which rate is right for you with our interactive rate advisor!

EarthCents New Home

EarthCents New Home™

Thanks to a variety of energy-efficient features, these new homes perform better for the homeowner and the environment.