Surge Facts

Frequently Asked Questions (FAQs)

What is SurgeDefender?

SurgeDefender is a surge protection program administered by Georgia Power. The SurgeDefender device is a meter-based Underwriters Listed (UL) surge protector which is installed at the electric meter by a licensed independent electrical contractor.


Why do I need SurgeDefender?

Power strips aren't enough to protect your home's motor-driven appliances such as refrigerators, dishwashers and air conditioners. Our surge protection device provides your home with a first line of defense against lightning-related or other damaging surges.


Why do I need protection for major motor-driven appliances?

We know that, over time, the internal working of appliances (motor windings) can break down and the quality of the circuitry can diminish as the appliance ages. Also, some newer appliances have incorporated more sensitive and sophisticated circuitry, which makes the need for surge protection even greater. The cost to repair even a simple appliance in many cases exceeds the cost to completely replace it. SurgeDefender is built to provide this type of protection. Please review the warranty information for SurgeDefender for coverage details.


Why get surge protection from Georgia Power?

We offer a high-quality, properly applied surge protection device that provides motor-driven appliance protection. Most point-of-use devices sold in stores provide limited protection to only those devices plugged into them. We will provide high-quality surge protection. If surges do breach the device, the protected equipment will be repaired or replaced because it is backed by an industry-leading manufacturer's warranty.


Do I still need point-of-surge protection?

Surges may enter the home through other means, such as a remote building (garage or workshop) electrically attached to the house, swimming pool pump, outdoor lights, etc. Because of this, the Institute of Electrical and Electronic Engineers (IEEE) recommends the additional use of power strips to enhance protection for sensitive electronic equipment.


What are the eligibility requirements for Georgia Power's SurgeDefender?

  • Owns home, townhouse or condominium
  • Single-family residential customers living in individually metered home, townhouse or condominium
  • Single-phase 400 or less amp residential service entrance
  • Residential customer within Georgia Power service territory

Can this equipment be installed on any home?

No, at this time the manufacturer only offers a 200 amp and 400 amp meter socket adapter. Other exclusions are apartments, farmsteads and homes not individually metered.


Can I get a discount on my homeowners insurance?

Possibly, check with your insurance carrier.

SurgeDefender

Protect your home's major appliances with SurgeDefender.

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Service & Claims

Existing Premium Surge customer?
For service, terms and conditions, warranty or to file a claim, call 1-800-403-9980.

SurgeDefender customer? For service or to file a claim, call the number below. Click here for warranty information.

1-863-784-3165

Georgia Lightning Facts

  • In 2015 and 2016, Georgia ranked first in insurance damage claims that were lightning-related.
  • Georgia is the eighth-highest state in terms of density of lightning strikes per square mile.
  • Lightning can travel up to 2 miles to damage your appliances and electronics.
  • Property damage estimates from 2000–2007 indicate around $50 million in damages due to lightning.
  • Lightning can heat its path through the air to five times hotter than the surface of the sun.
  • The lightning strikes from thunderstorms in June, July and August account for over 75 percent of property damage annually.

Maximum Protection for Minimal Cost

For just cents a day, you can protect your appliances with one of the best surge protection systems available. Repairing or replacing just one of these items would cost substantially more.

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