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Customer Service

Chakoa, Customer Service Team Lead

Have a question, or can't find what you're looking for? Our service specialists can help.

1-888-660-5890 24 hours a day, 7 days a week

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Understanding Your Bill

Understanding Your Bill

Get a better understanding of your bill with our easy-to-use Bill Explainer. This page is also your guide to detailed information on billing and payment options, and programs to help save you time, energy and money.

Bill Explainer

Bill Explainer

View this interactive bill sample with rollovers that explain every line item of your bill.

View Bill Explainer

Causes of High Bills

Causes of High Bills

Discover the common reasons of high bills and easy changes to help you save money.

Get the Facts

Billing Options

Budget Bill — Pay approximately the same each month, based on an average of your previous 12 months' usage.

FlatBill® — With FlatBill, there are no surprises because your bill is the same each month for an entire year.

Earth-Friendly Programs

Earth-Friendly Programs

Paperless Billing — Review and pay your bill online with our Paperless Billing service. It's secure, convenient and free!

Power Credit — Being energy-conscious pays. We'll start with a $20 credit.

Simple Solar — Discover your options for purchasing solar energy.

Solar Buy Back — Find out how to sell solar energy generated at your home back to Georgia Power.

Understanding Deposits

Why Deposits?

Find out why deposits are required and how the cost is determined.

Deposits Explained

Help With Your Bill

Payment Arrangements

Payment Arrangements

Experiencing a financial hardship and need help or more time paying your bill? We're here to help.

Senior Citizen Discount

Senior Citizens Discount

Senior customers with an income of $23,540 or less can receive up to a $24 discount each metered month.



These terms will help you better understand your electric service and bill.


Residential Rate Advisor

We need to make sure this is the right advisor for you. Is this a residential property that is for personal use rather than business use?

Residential Rate option Business Rate option

*Rate advisor is only intended to assist your decision making process. You should check all rates and cross reference your energy use with recommended rate schedules before committing to a rate. Your choice is important because you must stay on the chosen or assigned rate for at least 12 months.


To get advice on business rates, please visit the business section of our site. Where do you want to go?

Go to Business Rates

Have you been in your home for more than 12 months?

Switch electric use to off-peak hours

Are you willing to shift when you use electricity away from peak demand times in order to reduce your bill?


Are you willing to monitor and limit the use of multiple appliances at the same time?


How important is consistency in your bill?


How important are renewable Energy sources to you?

A rate that is designed to encourage customers to use less electricity during on-peak hours and shift that usage to off-peak periods.

Standard Service: The basic rate plan. This plan is ideal for customers who are comfortable with fluctuations in their monthly electric bill.

With FlatBill there are no surprises because your bill is the same month after month for the entire year.

For customers who can avoid the use of major appliances at the same time.

We Make It Easy

We Make It Easy

We make it easy to manage your account. With 24-hour customer service and 2,600 Authorized Payment Locations for your convenience, we've got you covered.

Watch the Video

Featured Rebates and Money Savers

Project SHARE

Project SHARE

Help a neighbor in need with their utility bill. Sign up to support The Salvation Army's Project SHARE.