Below you will find our more commonly asked questions regarding our response efforts to COVID-19 for our business customers.
If you have any questions about our promise to deliver continued safe and reliable service, or other offers, resources and tips, do not hesitate to reach out. Contact us via chat, or reach out to us on our social channels.
An Installment Payment Plan is a program we’ve initiated to help customers who may need assistance paying for their electric service. We understand many of our customers have been impacted by COVID-19, so we want to ensure we’re taking extra steps to keep your lights on.
The Installment Payment Plan is designed to help you to better manage your outstanding bill. The Installment Payment Plan bills any outstanding dollars in smaller increments over a six month timeframe with your new monthly bill, beginning in October.
You will be billed an installment amount along with any new monthly bill from October 2020 to March 2021.
Some charges such as late payment fees, deposits, and merchandise fees are not eligible for the installment plan. Only eligible dollars will be included in the installment plan. Ineligible charges will remain outstanding on your bill until paid.
Once the Installment Payment Plan is established, normal collections will be followed for future bills. From October 2020 to March 2021, installments will be due along with your current bill. If payment in full is not received by the due date, service could become eligible for disconnection. All remaining installments will be due based on the agreed-upon terms of the installment payment plan.
You will be offered only one Installment Payment Plan. Any unpaid balances accumulated after the installment plan is in place will be subject to normal operation procedures, including possible disconnection. This will not impact any dollars placed in the Installment Payment Plan
Another option available is to enroll in the PrePay rate. This rate plan provides flexibility to set aside unpaid dollars into a deferred account. The PrePay rate puts you in control of when you pay for your electricity. As you use electricity, your balance is reduced. This flexibility allows you to better manage your budget and energy usage. And best of all, there is no deposit requirement, no credit check, and no reconnect fees when you participate in the PrePay plan.
For more information about our PrePay rate, and to see if you are eligible, please visit georgiapower.com/prepay.
No, service is not free at this time.
Yes, everyone that can pay their bill should continue doing so by their due date. Although our temporary suspension of customer disconnects was extended to July 15, we are encouraging those who can pay their bill to do so in order to avoid accumulating a large account balance.
Effective July 15, if you are unable to make your payment and your service is past due, you be may be subject to disconnection. We encourage customers to make payments if possible, to prevent a large balance from accumulating.
Yes, you will continue to receive these notifications if you are signed up for bill alerts and reminders. You will still receive the following alerts if enrolled:
Click here to sign up for bill alerts online.
The U.S. Small Business Administration has a webpage dedicated to small business guidance and loan resources during these unprecedented times. For additional information, visit the U.S. Small Business Administration website.
Yes, you can still make payments at thousands of APLs statewide. Payments are accepted in stores considered essential businesses such as grocery stores, pharmacies and gas stations. Additionally, payments can be made using kiosks within some of these stores requiring no person-to-person contact.
To find an APL near you visit https://www.georgiapower.com/residential/payment-options/authorized-payment-locations.html or text GPPAY to 99123.
Georgia Power is urging customers to be aware of scammers during the COVID-19 pandemic. Georgia Power will never ask for a credit card or pre-paid debit card number over the phone. If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, they should hang up and contact the company's customer service line at 1-888-655-5888.
As part of our efforts to help reduce the spread of COVID-19, we’re taking extra steps before any direct interactions with our customers or others in the public. If an in-person meeting is necessary, our employees may ask a series of questions before entering a facility. They may also wear special protective clothing and ask that you help them maintain a distance of at least 6 feet. We will also try to resolve issues by phone or other communication methods to avoid the need for direct interactions when possible. Thank you for your understanding.
We may have to work with reduced Business Customer Service call center staff. You may find it easier and more efficient to visit our website or download our mobile app. These tools are also good ways to stay up to date with the latest information.
Georgia Power wants to assure customers that the company has comprehensive plans and procedures to ensure a continuation of operations and service.
As a part of your community, we are determined to continue delivering the safe and reliable power you need while helping to protect the health and safety of our employees and our customers.
We’re implementing preventive measures to help keep our employees as safe as possible. All those who can perform their work without being in an office or facility are working remotely and employees are being encouraged to use virtual forms of communication where possible. Employees who interact with customers for programs may cancel or reschedule nonurgent appointments and services. When employees must be on-site, they have been directed to not shake hands and remain at least 6 feet away from other individuals.
We’re taking steps to ensure the stability and continuity of our operations, including resource and supply chain planning. Delivering reliable power is our responsibility – and it’s our commitment to you.