We are updating our customer information system.
The update will improve your experience without disrupting the service you rely on every day.
August 31: System update begins
August 31 – September 7: Limited access to some account services
Morning of September 8: Full account access is restored
If you need full access to your account, please plan ahead before the update begins.
Some services, including online account access, online chat and our mobile app, will be temporarily limited during the update window.
Billing & Payments
Due dates that occur during this time will be extended, so you will have additional time to make your payment.
You can still make a payment using one of these options:
- Online: BillMatrix Payment Portal
- Phone: 1-800-672-2402
- In Person: Find Authorized Payment Location
Not all Authorized Payment Locations will be available during this time. Please use the location map to find locations that are still accepting payments during the update.
PrePay and PayGo customers can continue using their usual payment methods.
Outages & Emergencies
Outage reporting and emergency support
You will still be able to report outages and emergencies by calling customer service at 1-888-891-0938, and check outage statuses at georgiapower.com/outagemap
Start, Stop, or Move Service
Service requests will be limited to active meters only.
You can start, stop, or move service at any location with an active meter.
If your new location does not have an active meter, we’ll be able to help you complete your request after the update.
Other online services that will be temporarily impacted:
Property Manager Portal
The Property Manager Portal will be unavailable during the system update.
You can still pay your property bills:
- Online: webpayments.billmatrix.com/georgiapower
- Phone: 1-800-672-2402
- In Person: Authorized Payment Locations
Energy Assistance Portal
The Energy Assistance Portal will be unavailable:
August 28 at 5:00 PM – September 8, 2026
During this time:
- You will not be able to submit pledges or payments
- Customer support will be limited to outages and emergencies only
- Non-urgent requests will not be processed
Action Required Before August 28
To prevent delays in customer assistance:
- Submit all payments by August 28, 2026
- Review any funding deadlines that fall during the outage window
Agency ID Required
You will need your Agency ID for all future requests and transactions.
To find your Agency ID:
- Log in to the Energy Assistance Portal
- Check the top of your screen
Please Plan Ahead
A few simple steps can help make the update period easier:
- Make any upcoming payments before August 31.
- Log into your account prior to the system update if access is needed.
Rest assured that you can continue to count on the same reliable power you expect every day, and our teams will remain ready to respond to outages and emergencies throughout the update.
Frequently Asked Questions
Why is Georgia Power upgrading its system?
This update helps us provide more reliable service, improved tools, and future enhancements that make managing your account easier.
How long will service be limited?
The system update is planned for August 31 – September 7, 2026. Full account access will resume on September 8.
Will my bill be due during this time?
No bills will be due during this time, however you are still able to make payments online or by calling 1-800-672-2402, or in-person at an Authorized Payment Location.
Who do I contact if I have an outage or emergency?
You will still be able to report an outage and emergencies as you normally do by calling customer service at 1-888-891-0938.
Will there be changes to my account?
No. While we are updating our system, your account number and bill format will remain the same.
Will my account information be impacted by the system update?
No, this will not impact your account, and your account information will remain secure and private. This update gives our customer service team a better way to serve and assist with account transactions.
Will I still be able to make a payment?
Yes. Payment options remain available through BillMatrix and Authorized Payment Locations, to find the locations and phone numbers to contact.
Will my electric service be affected?
No. Your electric service will not be interrupted. Outage reporting and the outage map will remain available.
What if I need help during the update?
Customer Service will continue to support emergency and outage‑related needs during the update period.
Where can I find the latest updates?
The latest information for the update will be on this webpage.
