Use the resources below to learn more about the process for new construction, where there has never been service at a premise before. For our customers or builders who are building, this guide should help you understand the sequence of events, stakeholders, and responsibilities of each party.
To apply for service, make a New Service Request
Click through each step below for more information on the process to establish a new service connection. Customer actions are green and the steps the company takes are blue.
The New Service process begins when the customer applies for service.
Submit your application to begin.
Georgia Power contacts customer
A Georgia Power representative will contact the customer within two business days to schedule an appointment for a site visit (if necessary).
Georgia Power visits site
A Georgia Power representative will meet the customer at the site to go through power requirements, system design plans and answer any questions.
Customer signs agreements
If applicable, the property owner must sign an easement form for any line extension before construction may begin. Sale of individual lots before the easement is filed with the county will require additional easements and Electric Service Agreements. Other construction agreements may be required and will be explained and provided by Georgia Power.
Customer is invoiced
If applicable, Georgia Power will send an invoice for construction costs that the customer must pay before work is scheduled.
Customer reviews design
The Engineering Representative will review the design with the customer and discuss the construction plan, costs, and schedule.
Georgia Power designs project
Following the site visit, the Georgia Power representative will create a design layout, which can take up to 30 days.
Georgia Power obtains permit(s)
If applicable, Georgia Power will obtain all necessary permits that will be needed for completing this job. This process can take up to 90 days depending on the permit.
Customer notifies Georgia Power of site readiness
The customer will notify Georgia Power when the site is ready for electrical construction. The construction path must remain clear of obstructions. The service entrance and meter socket must be installed per Blue Book requirements.
Georgia Power constructs job
Georgia Power will notify the customer of the anticipated construction start date. Construction will begin after all customer obligations are met.
Georgia Power receives wiring approval
In areas where electrical inspection is provided, the Public Service Commission requires that all wiring and equipment in or upon the premises of the Customer to the point of the service connection shall have the approval of an inspector from the constituted authority (cities and counties, for example) prior to connecting the Customer service to the Company’s system.