Start/Stop Service

When moving to a new residence, you always face many last-minute details. One detail that we can make easier is connecting your electric service at your new residence.

Moving? Set Up New Service

You can apply for electric service either online or by phone. 

Please have the following information ready:

  • Your name (or name for the primary account holder, if different)
  • Service address (where the power is to be turned on)
  • County, lot and neighborhood information (if the home is new)
  • Home phone
  • Alternate phone number (work, etc.)
  • Social Security number (of the primary account holder)
  • Spouse or roommate name
  • Mailing address (if different han service address)
  • Effective date you would like service to be turned on (Monday through Friday)
  • Temporary contact information for us to use during the installation process
  • Descriptions of any new access problems such as locked gates, dog, etc. 

Service can be connected at your new residence every day except weekends and business holidays. Next-day service is available for requests entered before midnight, excluding new service requests requiring installation or other construction work (digging, etc.).

Start Service

If Additional Information is Required

You may be asked for additional information to complete your request. This may include a copy or photo of your:

 

·         Valid government issued photo ID (driver’s license, passport, etc.)

·         Social security card

·         W2 form

·         Lease (first and last page only)

·         Proof of ownership

·         Welcome letter from leaser

 

Please send us the documents by email, text, or fax all together in one communication:

 

·       To send by email or text, capture an image of your documents by scanning or taking a photo and email or text them to the address:

 

·         To send by fax, fax your documents to:

  • 404-707-2538

 

You will receive follow up information and instructions to complete your service request within 1 business day of the date we receive your documents

Stop/Disconnect Service with Georgia Power

Service can be disconnected at your new home every day except weekends and business holidays. Next-day service is available for requests submitted before midnight.

To request a disconnect, please have the following information ready:

  • Your account number from your bill
  • Your account access code from your bill
  • The effective date you would like service to be turned off
  • The address where you would like us to mail your final bill
Stop Service

Transfer Electric Service to Another Address Within Georgia Power's Service Area

If you are moving from one residence in our service area to another, simply complete the Transfer Service form. We will disconnect electric service at your existing address and have your service connected at your new address on the date that you request.

Please have the following information ready from your current location:

  • Your account number from your bill
  • Your account access code from your bill
  • The effective date you would like service to be turned off at your current residence

Information about your new address:

  • Service address (where the power is to be turned on)
  • County, lot and neighborhood information (if the home is new)
  • Home phone
  • Alternate phone number (work, etc.)
  • Authorized adult name
  • Mailing address (if different than service address)
  • Effective date you would like service to be turned on (Monday through Friday)
  • Descriptions of any access problems such as locked gates, dogs, etc.

Service can be connected at your new home every day except weekends and business holidays. Next-day service is available for requests entered before midnight but may not be available for new homes due to installation and/or inspection requirements.

An Account Establishment Charge (AEC) is required and will be applied to your first bill at your new residence.

Transfer Service

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SurgeDefender

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