Start/Stop/Transfer Service

Whether you are a new customer who wants to start service with Georgia Power or a current customer who needs to stop or transfer service, we can provide you with the information you need. 

Start Service

As your partner in business, our goal is to help you efficiently establish electric service. You can do it online by contacting our Business Solutions Center (1-888-655-5888).

To apply to establish service, you will need only the following information:

  • Your name and/or the business name that is registered with the Secretary of State.
  • Service address (where the power is to be turned on).
  • Names of any engineering or marketing representatives who have assisted you if the new service is at new premises.
  • County, location name, and building size/square footage information (if the building is new).
  • Business phone number.
  • Alternate phone number (personal, etc.).
  • Social Security number if you are using a personal name or federal tax ID number if you are using your business name.
  • Names of all people you would like to authorize on your account.
  • Mailing address (if different from service address).
  • Effective date you would like service to be turned on (Monday through Friday).
  • Temporary contact information for us to use during the installation process.
  • Descriptions of any access problems, such as locked gates, dogs, etc.
  • You may be instructed to provide additional information to complete your request. If additional documentation is required at the time of request, please email documents to: leaseidgpc@southernco.com or fax to: 404-707-2538.

We can connect your service Monday through Friday; connection is not available on weekends. Orders submitted during normal business hours Monday through Friday from 8 a.m. - 6 p.m. are eligible for next-day service. Please note that we will not be able to provide next-day service for new service requests requiring installation or other construction work (digging, etc.). You can begin the process to get your electric service started on our Electric Service Requests page.

Stop Service

To close an account, you will need your billing account number and account access code (found on your bill), your Social Security number, federal tax ID, or paperless billing address on file. To learn more, please see Stopping Service

Online Customer Care

Have a question, or can't find what you're looking for? Our service specialists can help.

Contact Us

Transfer Service

If you are relocating your business, you can transfer service by contacting our Business Solutions Center (1-888-655-5888).

You will need the following information to transfer your service:

  • Name of the company (or name of the primary account holder, if different).
  • Service addresses for where the power is currently on and service address to be transferred to.
  • Names of any engineering or marketing representatives who have assisted you if the new service is at new premises.
  • County, location name, and building size/square footage information (if the building is new).
  • Company phone number.
  • Federal tax ID (or Social Security number of the primary account holder).
  • Mailing address (if different from service address) or email address for our free Paperless Billing option.
  • Effective date you would like service to be turned off at current location and the date for the new location (Monday through Friday).
  • Temporary contact information for us to use during the installation process.
  • Names of all people you would like to authorize on your account.
  • Descriptions of any access problems, such as locked gates, dogs, etc.
  • You may be instructed to provide additional information to complete your request. If additional documentation is required at the time of request, please email documents to: r2gpcrpb@southernco.com or fax to: 404-707-2501.

We can connect your service Monday through Friday; connection is not available on weekends. Orders submitted during normal business hours Monday through Friday from 8 a.m. - 6 p.m. are eligible for next-day service. Please note that we will not be able to provide next-day service for new service requests requiring installation or other construction work (digging, etc.)

Understanding Deposits

Georgia Power collects deposits on all commercial accounts. To help make this process as easy as possible and help you better understand how this process works, you can read more below.

Why is a deposit required?

A deposit equal to two times the average monthly bill is required on all commercial accounts as a partial security for the final bill.

How soon will my service start after I pay my deposit?

Deposits are billed on the first bill unless you have some previous credit issues with Georgia Power. In those instances, your deposit would be required up front.

Where can I pay my deposit?

Payments can be made at any Authorized Payment Location, online at georgiapower.com, or by phone with check, credit card or debit card with our third-party company, BillMatrix. Fees and some other restrictions may apply.

Does my deposit count toward my monthly bill?

Unfortunately, your deposit is not counted toward your monthly bill, but you can earn 3 percent simple interest while your deposit is retained on the account.

Will I get my deposit back if I move?

Your deposit plus any interest will go toward your final bill. A refund check for the difference will be mailed within 30-45 days to the final mailing address of the individual whose name was provided at the time the account was placed. However, if you are simply moving from one address to another and transferring service, your deposit will transfer to your new location/account.

What forms of payment are accepted for deposits?

You can pay with cash at any Authorized Payment Location (APL), online through our website at georgiapower.com, or with our third-party company, BillMatrix. Transaction fees and other restrictions will apply.

What is the length of time a deposit is kept?

Deposits are kept as a security on all commercial accounts for the life of the account.

Report an Outage

Reporting power and streetlight outages is easy with our online reporting system. Enroll in outage alerts, learn about weather events in your area, and check the status of your outage.

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