We often send account messages by text or email. These messages are usually helpful and provide you with information that can help you manage your account. They range from billing alerts to outage updates to friendly reminders.
Since these alerts are usually specific to your personal account, you should be cautious when receiving, sharing or responding to them.
In our texts and emails regarding your account, we sometimes provide links to help you manage your account or to act. Those links will take you to our Online Customer Care (OCC) portal. There you will be asked to log in to your account.
We limit personal information from being displayed in our text and email messages to protect you further.
We will never display your full-service address and account number together in an email or text message. It is usually one or the other.
There have been recent incidents where both residential and local business customers have been approached by scammers pretending to be Georgia Power employees. The scammers call customers and advise them that they have a short deadline to make a payment. The scammer then asks the customers to go to a local retailer (such as Walmart, CVS or Walgreens) and purchase a money pack for the given amount, and then call another number to share the account number on that prepaid card.
If you ever have any questions about a possible scam or your Georgia Power account, call us at 1-888-660-5890 Monday-Friday from 7 a.m. to 9 p.m.
If you have reason for concern or suspect a problem, please call Georgia Power immediately to verify ID at 1-888-660-5890.
If you suspect that someone is at your home or business impersonating a Georgia Power employee:
If you suspect that someone has already visited you to obtain personal or financial information, please contact us immediately at 1-888-660-5890. Representatives are available to assist you 7:00am – 7:00pm M-F.
1. Georgia Power will never send an employee to your home or business to collect payment.
2. Our employees will never call or visit you and request your personal or financial information.
3. If an employee has a service-related reason to visit, he or she will ALWAYS: