Skip to main content.

Understanding Deposits

Depending on your credit score, new customers may be asked to pay a security deposit before service can be established. We may also require deposits for late payments. After 12 consecutive months of on-time payments, you will receive a refund of your deposit plus interest.

How much is the deposit?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

Does the deposit count toward my monthly bill?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

Can the deposit be waived?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

Where can I pay my deposit?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

What forms of payment are accepted for deposits?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

How long is a deposit kept?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

How soon will my service start after I pay the deposit?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

Will I get my deposit back if I move?

The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).

Why Was my Bill so High?

Wondering why there's a sudden jump in your power bill? Understanding the causes of high power bills is a great step toward controlling your energy costs.

Learn More

Need Help Understanding Your Bill?

Understanding your power bill has never been easier with our interactive sample bill with line-by-line explanations of each item and charge.  

See Sample Bill

Have Questions?

We're here to help. Contact our residential customer service specialists Monday - Friday, 7 a.m. to 9 p.m. at 1-888-660-5890. You can also contact the business customer service center Monday - Friday, 8 a.m. to 6 p.m. at 1-888-655-5888.

Contact Us