Customer Rewards FAQ
Thank you for participating in Georgia Power Customer Rewards. You can find answers to frequently asked questions regarding the discontinuation of the program below.
We also encourage you to check out other Georgia Power offers and opportunities to save on your bill here.
Why is Georgia Power Customer Rewards program ending?
When is my last day to shop and earn credits?
It's super easy! You can sign up over the phone by calling 1‑877‑506‑3905. If you're a new customer, all that's needed is your name, address and Social Security number (SSN), or a picture ID and proof of residency such as a phone bill. The PrePay Customer Care Team is available to assist you Monday - Friday from 7:00 a.m. - 5:00 p.m., and Saturday from 8:00 a.m. - 1:00 p.m.
How will I receive my credits?
A smart meter must be present. If your location doesn't currently have a smart meter, one will be installed after you enroll in the program. If a smart meter can't be installed, you will not be eligible for PrePay.
When will I receive my credits on my bill?
No. Customers with a deposit on their existing account will have the deposit applied to their PrePay account. The deposit will first be used to pay any outstanding balance(s). Any remaining funds will be used as a credit on your PrePay account.
How can I track credits earned from purchases?
No. Customers currently participating in Budget Billing or FlatBill would have to un-subscribe to these programs to qualify for PrePay.
