Important Links
Outage Resources
Outage Resources
If you’re currently experiencing an outage, know that we’re working to fix it.
Prepare & Stay Safe
Prepare & Stay Safe
Prepare your home and keep your family safe through storms and outages.
Storm Dangers
Storm Dangers
Learn about the dangers posed by different storms and what you can do to prepare.
Emergency Resources
Emergency Resources
Local, state and federal resources to help you plan for and recover from disasters.
Storm Glossary
Estimated Restoration Time (ERT)
The Estimated Restoration Time (ERT) is an estimate of when we expect to have your power restored.
However, before we can turn the power back on we must first ensure that is it safe to do so. If your meter or service entrance is damaged we can't restore power until it has been properly repaired by a licensed electrician for risk of fire or shock.
Learn what to do if your meter or service entrance is damaged
Outage Alerts
Outage alerts are free personalized notifications via text, voice, or email that are automatically sent when we detect that your power has gone out, and when updates on your outage become available.
Text the following commands to GAPWR (427-97) to manage alerts for your account:
- REG - Sign up for outage alerts.
- OUT - Report an active power outage.
- STAT - Check restoration status for your account.
- PAUSE - Temporarily stop receiving notifications.
- RESUME - Restart notification messaging.
- STOP ALL - Unsubscribe from text alerts.
Restoration Status: Assessing Conditions
The most critical part toward restoring power after a storm is evaluating the damage behind the outage event.
This task is done by our Damage Assessment Teams, and their job is to:
Inspect Infrastructure
e.g. Broken utility poles, downed power lines, damaged transformers.
Identify Hazards
e.g. Live wires, falling trees, or blocked roads that are preventing repair crews from restoring power safely.
Determine Supply Needs
e.g. Specific tools, materials, and skilled crew members required to restore power.
Inform Estimate Restoration Time
They supply the data needed to set realistic times for when power will return.
Storm Alerts: Watch vs. Advisory vs. Warning
/Storm/ Watch
Be Prepared - A Watch alert is issued when hazardous weather is possible.
/Storm/ Advisory
Be Aware - An Advisory alert is issued when hazardous conditions are occuring or are about to start.
/Storm/ Warning
Take Action - A Warning alert is issued when very hazardous conditions are occuring or are about to start, that poses a direct threat to life or property.
Frequently Asked Questions
Check out these FAQs and videos where we answer some the questions most asked by our customers.
Outages & Restoration FAQs
How do customers report a power outage?
Thanks to smart technology, Georgia Power typically knows when customers are experiencing an outage. Customers wishing to report an outage may do so through:
Website at GeorgiaPower.com/Outage
Call 888-891-0938
Text “OUT” to 42797
Download the Georgia Power mobile app
How do you prioritize restoring power to customers?
In restoring power to customers, Georgia Power focuses on restoring the greatest number of customers in the shortest amount of time, prioritizing hospitals, schools, medical care facilities, and anything related to public health and safety.
Why are crews not working in the field?
Once the storm passes and conditions are safe, Georgia Power is committed to working safely and as quickly as possible to restore power to customers. Even if you do not see crews in the field, rest assured restoration workers are focused on getting the lights back on for customers. Crews’ activities may include pre-staging ahead of the storm, coming back from an assignment or obtaining on a new one from a distribution center, working on main power lines farther away but related to the outage, and more.
Where can customers go for more information?
For the latest information, please visit www.GeorgiaPower.com, call 888-891-0938 or follow us on X (@GeorgiaPower).
Are outside crews being brought in to help with restoration?
Georgia Power have access to additional resources available as part of the Southern Company system, which includes multiple electric and gas companies serving more than 9 million customers nationwide. Additionally, Georgia Power is part of a national mutual assistance network consisting of dozens of utilities from around the country, and the company can tap into reinforcements when needed to restore power to Georgia customers following a storm.
What does "Assessing Conditions" mean?
Storm Safety FAQs
Is Georgia Power prepared for storms?
Georgia Power is prepared to respond to outages safely and as quickly as possible for its 2.7 million customers.
Just as Georgia Power is prepared for severe weather, the company wants customers to be prepared too.
High winds and heavy precipitation from storms can cause destruction in the community, including damage to the energy grid causing power outages. Together with state and community partners, we are ready to respond and help the community get back to normal after any storm.
What is Georgia Power encouraging customers to do?
Above all else, safety is our top priority. We encourage all Georgians to have an emergency plan that helps their family stay safe and as ready as possible in storms.
Visit georgiapower.com/storm for the latest storm news, guidelines for how you can prepare, and what dangers to look out for.
Get advice on building an emergency supply kit, getting personalized outage alerts, reporting and checking on the status of outages, accessing useful safety tips and information, and more.
Does Georgia Power repair my storm damaged meter box?
If a customer's meter box is damaged by weather or by any kind of accident, repairing it is the customer's responsibility.
If your meter box (or the pole on top of it) is damaged, a professional electrician must repair it to code before we're allowed to restore your service.
We cannot, by regulation, connect power to a damaged meter box.
If you’re currently experiencing an outage, know that we’re working to fix it. We’re sorry for the inconvenience.
Download the Georgia Power app:
Please call us at 1-888-891-0938 or call 911 to have the line barricaded until it can be repaired.
- Warn others to stay away.
- Always assume a downed power line is live and life-threatening. Keep children and pets away!
- Do not attempt to remove a person or animal caught in power lines. Call 911 for help!
- Do not attempt to remove tree limbs or any other object from a downed line.
Your Outage Helper
Are you currently experiencing an outage?
If you see a downed power line
NEVER touch power lines or anything making contact with power lines.
If you see a downed line, call 911, or us directly at 1-888-891-0938 to have the downed line barricaded until it can be repaired. Warn others to stay away.
- Don't approach! Never go near a downed power line.
Always assume a downed power line is live and life-threatening. Keep children and pets away!
- Don't touch!
Do not attempt to remove a person, animal, or object (such as a tree limb) making contact with a power line. Call 911 for help!
If you're in a car...
- Do not drive over a downed line or under a low-hanging line.
- Beware of downed lines touching a vehicle, and
stay away from the vehicle and the line. - If a power line hits your car while you’re inside, stay put and wait for help. If the car catches fire, then jump clear without touching metal and the ground at the same time. Shuffle away while keeping both feet on the ground.
