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Setting Up / Managing Account


Setting Up Your Account

The sooner you register your account, the sooner you'll be able to check your balance, make a payment, and choose how you would like to receive low-balance alerts and other important notifications. If you need assistance setting up your account, please call 1-877-506-3905.

The PrePay Customer Care Team is available to assist you Monday - Friday from 7:00 a.m. - 7:00 p.m.

How to Register:

  1. Go to My Account Login
  2. Enter your Username and Password
  3. Select "Login"
  4. You can add your account by selecting “Find Using Personal Info”
  5. Provide required information, and then select "Look Up My Account"
  6. Choose your PrePay account, and select "Add Selected Account(s)"

Controlling Your Alerts and Notifications

PrePay will send you low-balance alerts and disconnect and reconnect notifications. You can select how and when you'd like to be notified (email, text message, or automated phone call).


PrePay customers enrolled in text notifications can receive real-time account information. Text any of the following keywords from your preference number to 427697:

  • ACCT or ACCOUNT - Account number
  • BARCODE - Payment barcode
  • BAL or BALANCE - Dollars remaining balance
  • DEF or DEFERRED - Deferred balance
  • PAY or PAYMENT - Payment locations or ways to pay

Pay Your Account

With PrePay, you'll no longer receive a bill, and will need to provide your account number when making payments. Your account number can be found by registering your account online.

We make it easy to manage your PrePay account and make payments. There are more than 4,000 convenient Authorized Payment Locations.

You can make PrePay payments* at retailers such as:

  • Kroger
  • Walmart
  • Publix
  • Walgreens
  • Rite Aid
  • Family Dollar
  • Dollar General and more

Pay at a location near you

Authorized Payment Locations are open evenings and weekends and are convenient to where you live, work and shop.

PrePay Videos (English)

Check My Balance

Understanding Payments

Spanish Prepay Notifications

PrePay Reports

PrePay Videos (Spanish)

Check My Balance

Understanding Payments

Spanish Prepay Notifications

PrePay Reports