The sooner you register your account, the sooner you'll be able to check your balance, make a payment, and choose how you would like to receive low-balance alerts and other important notifications. If you need assistance setting up your account, please call 1-877-506-3905.
The PrePay Customer Care Team is available to assist you Monday - Friday from 7:00 a.m. - 9:00 p.m.
To keep you in the know and in control, PrePay will send you low-balance alerts as well as disconnect and reconnect notifications. Through Notifications, you can select how and when you'd like to be notified (email, text message or automated phone call). For current balance information, simply reply to any text message notification by sending BAL. Your account information will be sent immediately.
Through Notifications, you'll also be able to:
With PrePay, you'll no longer receive a bill, and will need to provide your account number and/or account access code when making payments to your PrePay account. Your account number and access code can be found on wallet card(s) included in your PrePay Welcome Packet.
We make it easy to manage your PrePay account and make payments. There are more than 4,000 Authorized Payment Locations convenient to where you live, work and shop.
You can make PrePay payments* at retailers such as:
*A low transaction fee of $1.50 will apply.
Authorized Payment Locations are open evenings and weekends and are convenient to where you live, work and shop.
Check My Balance
Understanding Payments
Spanish Prepay Notifications
PrePay Reports
Check My Balance
Understanding Payments
Spanish Prepay Notifications
PrePay Reports