We encourage our customers to be cautious and to beware of individuals claiming to be a Georgia Power representative. We continue to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees to defraud customers. Scammers are increasingly creative and aggressive in their tactics.
We often send account messages by text or email. These messages are usually helpful and provide you with information that can help you manage your account. They range from billing alerts to outage updates to friendly reminders.
Since these alerts are usually specific to your personal account, you should be cautious when receiving, sharing or responding to them.
In our texts and emails regarding your account, we sometimes provide links to help you manage your account or to act. Those links will take you to our account portal. There you will be asked to log in to your account.
Please note: We will never display your full-service address and account number together in an email or text message. It is usually one or the other.
There have been recent incidents where both residential and local business customers have been contacted by scammers pretending to be Georgia Power employees. The scammers call customers and advise them that they have a short deadline to make a payment. The scammer then asks the customers to go to a local retailer (such as Walmart, CVS or Walgreens) and purchase a money pack for the given amount, and then call another number to share the account number on that prepaid card.
If you have reason for concern or suspect a problem, please call Georgia Power immediately to verify ID at 1-888-660-5890.
If you suspect that someone is at your home or business impersonating a Georgia Power employee:
If you suspect that someone has already visited you to obtain personal or financial information, please contact us immediately at 1-888-660-5890. Representatives are available to assist you Monday–Friday from 7:00 a.m. to 7:00 p.m.