We are updating our customer information system.
The update will improve your experience without disrupting the service you rely on every day.
August 31: System update begins
August 31 – September 7: Limited access to some account services
Morning of September 8: Full account access is restored
If you need full access to your account, please plan ahead before the update begins.
Some services, including online account access, online chat and our mobile app, will be temporarily limited during the update window.
Billing & Payments
Due dates that occur during this time will be extended, so you will have additional time to make your payment.
You can still make a payment using one of these options:
- Online: BillMatrix Payment Portal
- Phone: 1-800-672-2402
- In Person: Find Authorized Payment Location
Please use the location map to find locations that are accepting payments during the update.
Outages & Emergencies
Outage reporting and emergency support
You will still be able to report outages and emergencies by calling customer service at 1-888-891-0938, and check outage statuses at georgiapower.com/outagemap
Start, Stop, or Move Service
Service requests will be limited to inactive meters only.
You will still be able to start service at any location where power is not currently on.
If your new location has an active meter, meaning power is currently on, we’ll be able to stop or transfer your service after the update.
Other online services that will be temporarily impacted:
Property Manager Portal
The Property Manager Portal will be unavailable during the system update.
August 28 at 5:00 PM – September 8, 2026
You can still pay your property bills:
- Online: webpayments.billmatrix.com/georgiapower
- Phone: 1-800-672-2402
- In Person: Authorized Payment Locations
Builders Portal
The Builders Portal will be unavailable during the system update.
During this time:
You will not be able to start or stop service
You will not be able to view or track existing service requests or orders
To prevent delays, submit all builders service orders by August 31, 2026.
Energy Assistance Portal
The Energy Assistance Portal will be unavailable during the system update:
August 28 at 5:00 PM – September 8, 2026
During this time:
- You will not be able to submit pledges or payments
- Customer support will be limited to outages and emergencies only
- Non-urgent requests will not be processed
Action Required Before August 28
To prevent delays in customer assistance:
- Submit all payments by August 28, 2026
- Review any funding deadlines that fall during the outage window
Agency ID Required
You will need your Agency ID for all future requests and transactions.
To find your Agency ID:
- Log in to the Energy Assistance Portal
- Check the top of your screen
EnergyDirect
EnergyDirect will be unavailable during the system update.
August 31 – September 7, 2026
The following services will remain available:
- Real-Time Prices
- Alerts
- Premium Real-Time Data
Please verify your email preferences, SMS settings, and RTP access by August 31, 2026.
Please Plan Ahead
A few simple steps can help make the update period easier:
- Make any upcoming payments before August 31.
- Make any necessary account changes before August 31.
Rest assured that you can continue to count on the same reliable power you expect every day, and our teams will remain ready to respond to outages and emergencies throughout the update.
Frequently Asked Questions
Why is Georgia Power updating its system?
This update will make your experience more reliable, improve the accuracy of your energy information, and help us serve you faster—with better tools and more detailed insights.
How long will account access be limited?
The system update is planned for August 31 – September 7, 2026. Full account access will resume on September 8.
Will my bill be due during this time?
No bills will be due during this time, however you can still make a payment using one of these options:
- Online: BillMatrix Payment Portal
- Phone: 1-800-672-2402
- In Person: Find Authorized Payment Location
Please use the location map to find locations that are accepting payments during the update.
Who do I contact if I have an outage or emergency?
You will still be able to report an outage and emergencies as you normally do by calling Customer Service at 1-888-891-0938.
Will there be changes to my account?
No. While we are updating our system, your account number and bill format will remain the same.
Will my account information be impacted by the system update?
No, this will not impact your account, and your account information will remain secure and private. This update gives our Customer Service team a better way to serve and assist with account transactions.
Will I still be able to make a payment?
Yes. You can still make a payment using one of these options:
- Online: BillMatrix Payment Portal
- Phone: 1-800-672-2402
- In Person: Find Authorized Payment Location
Please use the location map to find locations that are accepting payments during the update.
Will my electric service be affected?
No. Your electric service will not be interrupted. Outage reporting and the outage map will remain available.
What if I need help during the update?
Customer Service will continue to support emergency and outage‑related needs, and start new service during the update period. You can reach our Customer Service at 1-888-891-0938.
Where can I find the latest updates?
The latest information for the update will be on this webpage.
