What is changing with Georgia Power's systems?

Georgia Power is making improvements to the systems that support your account, billing, and online experience. These updates are designed to make it easier and faster for you to manage your account, pay your bill, and get the information you need.

Will my account number or login information change?

Your existing Georgia Power online username and password will continue to work. If any action is required on your part, we will contact you directly with clear instructions before the update takes effect.

Will my bill look different after the system update?

You may notice some visual updates to your bill designed to make it easier to read and understand. The charges, rate plan, and payment options you rely on will remain the same.

Will there be any service interruptions during the update?

Your electric service will not be affected. During brief maintenance windows, some online features such as paying your bill or viewing your account may be temporarily unavailable. We will post advance notice on georgiapower.com and in the mobile app.

Do I need to do anything to prepare?

No action is required at this time. We recommend confirming that your contact information and paperless billing preferences are current in your online profile so you receive the latest updates from Georgia Power.

Where can I get help or ask a question?

You can reach Georgia Power Customer Service at 1-888-660-5890 or visit georgiapower.com/support for additional assistance. Representatives are available to answer questions about your account, billing, and the upcoming improvements.

Upcoming System Update

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During the Update

Electric service will not be disrupted due to the update.
Outage reporting and emergency support remains available 24/7.
Limited account management features including: Online Portal, Mobile App, and Chat-Based Support.

Update Timeline

August 31: System update begins

August 31 – September 7: Limited access to some account services

Morning of September 8: Full account access restored

What to Expect

Billing & Payments

Bills due during the update will be extended. If your bill is due between 8-31-26 to 9-7-26, you will have additional time to make your payment.

You can still make a payment using one of these options:

Online: BillMatrix Payment Portal
Phone: 1-800-672-2402
In Person: Find Authorized Payment Location

Reminder: We will never demand payment information or threaten immediate disconnection over the phone. If you have concerns about a possible scam visit GeorgiaPower.com/scams.

Outages & Emergencies

Outage reporting and emergency support will remain available at all times.

You will still be able to report outages and emergencies by calling customer service at 1-888-891-0938, and check outage statuses at georgiapower.com/outagemap

Start, Stop, or Move Service

Service requests will be limited to inactive meters only.
You are still able to start service at any location where power is not currently on.
If your new location has an active meter, meaning power is currently on, we’ll be able to stop or transfer your service after the update.

Other services that are temporarily unavailable:

Property Manager Portal

The Property Manager Portal is unavailable during the system update.

You can still pay your property bills:

Online: webpayments.billmatrix.com/georgiapower
Phone: 1-800-672-2402
In Person: Authorized Payment Locations

Builders Portal

The Builders Portal is unavailable during the system update.

During this time:

You will not be able to start or stop service
You will not be able to view or track existing service requests or orders

Energy Assistance Portal

Only for organizations and CAAs

The Energy Assistance Portal is unavailable during the system update:

You are not able to submit pledges or payments
Customer support will be limited to outages and emergencies only
Non-urgent requests will not be processed

EnergyDirect

EnergyDirect is unavailable during the system update.

The following services will remain available:

Real-Time Prices
Alerts
Premium Real-Time Data

Frequently Asked Questions

Why is Georgia Power updating its system?

This update will make your experience more reliable, improve the accuracy of your energy information, and help us serve you faster—with better tools and more detailed insights.

How long will account access be limited?

The system update is planned for August 31 – September 7, 2026. Full account access will resume on September 8.

Will my bill be due during this time?

Bills due during the update will be extended. If your bill is due between 8-31-26 to 9-7-26, you will have additional time to make your payment.

You can still make a payment using one of the following options:

Online: BillMatrix Payment Portal
Phone: 1-800-672-2402
In Person: Find Authorized Payment Location

What if I suspect a scam?

We have not changed our process for contacting customers around bills or service during this time.

We encourage customers to beware of potential scams where criminals impersonate our employees and demand immediate payment to avoid disconnection or solicit personal information from you.

Visit this page to learn more and protect yourself from scams: Fraud Protection & Awareness | Georgia Power

Who do I contact if I have an outage or emergency?

You will still be able to report an outage and emergencies as you normally do by calling Customer Service at 1-888-891-0938.

Will there be changes to my account?

No. While we are updating our system, your account number and bill format will remain the same.

Will my account information be impacted by the system update?

No, this will not impact your account, and your account information will remain secure and private. This update gives our Customer Service team a better way to serve and assist with account transactions.

Will I still be able to make a payment?

Yes. You can still make a payment using one of these options:

Online: BillMatrix Payment Portal
Phone: 1-800-672-2402
In Person: Find Authorized Payment Location
Please use the location map to find locations that are accepting payments during the update.

Will my electric service be affected?

No. Your electric service will not be interrupted. Outage reporting and the outage map will remain available.

What if I need help during the update?

Customer Service will continue to support emergency and outage‑related needs, and start new service during the update period. You can reach our Customer Service at 1-888-891-0938.