We can help protect against power surge damage

Surge Facts

SurgeDefender™ and interesting facts about lightning strikes.

Frequently Asked Questions (FAQs)

  • What is SurgeDefender?

    SurgeDefender is a surge protection program administered by Georgia Power. The SurgeDefender device is a meter-based Underwriters Listed (UL) surge protector which is installed at the electric meter by a licensed independent electrical contractor.

  • Why do I need SurgeDefender?

    Power strips aren't enough to protect your home's motor-driven appliances such as refrigerators, dishwashers and air conditioners. Our surge protection device provides your home with a first line of defense against lightning-related or other damaging surges.

  • Why do I need protection for major motor-driven appliances?

    We know that, over time, the internal working of appliances (motor windings) can break down and the quality of the circuitry can diminish as the appliance ages. Also, some newer appliances have incorporated more sensitive and sophisticated circuitry, which makes the need for surge protection even greater. The cost to repair even a simple appliance in many cases exceeds the cost to completely replace it. SurgeDefender is built to provide this type of protection. Please review the warranty information for SurgeDefender for coverage details.

  • Why get surge protection from Georgia Power?

    We offer a high-quality, properly applied surge protection device that provides motor-driven appliance protection. Most point-of-use devices sold in stores provide limited protection to only those devices plugged into them. We will provide high-quality surge protection. If surges do breach the device, the protected equipment will be repaired or replaced because it is backed by an industry-leading manufacturer's warranty.

  • Do I still need point-of-surge protection?

    Surges may enter the home through other means, such as a remote building (garage or workshop) electrically attached to the house, swimming pool pump, outdoor lights, etc. Because of this, the Institute of Electrical and Electronic Engineers (IEEE) recommends the additional use of power strips to enhance protection for sensitive electronic equipment.

  • What are the eligibility requirements for Georgia Power's SurgeDefender?

    • Owns home, townhouse or condominium
    • Single-family residential customers living in individually metered home, townhouse or condominium
    • Single-phase 400 or less amp residential service entrance
    • Residential customer within Georgia Power service territory
  • Can this equipment be installed on any home?

    Not at this time. Currently, the manufacturer offers only a 200 amp and 400 amp meter socket adapter. Other exclusions include apartments, farmsteads and homes not individually metered.

  • Can I get a discount on my homeowners insurance?

    Possibly, check with your insurance carrier.

  • Is SurgeDefender warranted?

    Yes, every SurgeDefender device comes with a 12-year manufacturer’s warranty for the device. Should the SurgeDefender device fail to work per specifications, the manufacturer’s warranty also provides for limited reimbursement for damages to a home’s major motor-driven appliances. The manufacturer’s warranty is limited to residential applications. See warranty on this web site for details.

  • When does my protection begin?

    As soon as the device is installed your SurgeDefender protection will be activated and will remain activated for as long as you are enrolled in the program. Installation occurs within 2-3 weeks from when you enroll in the program.

  • Who does the installation?

    Georgia Power hires licensed electrical contractors to install SurgeDefender and stands behind their installation services.

  • Who owns the SurgeDefender device?

    The device is owned by Georgia Power Company and is provided to SurgeDefender customers per the terms and conditions delivered at installation, and shown on our website at www.georgiapower.com/surgeprotection.  Georgia Power Company will remove the device when a customer terminates their participation in the program.

  • How can I know if SurgeDefender is working?

    SurgeDefender has one red external light emitting diode, or LED, that is visible at day or night. When the LED is on, SurgeDefender is working.

  • I want to file a claim because my appliance(s) was affected by a power surge. How do I do that?

    Call the Georgia Power SurgeDefender Service & Claim Center at 1-863-784-3165.  There is no deductible to file a claim.

  • Do you pay for claims?

    The SurgeDefender manufacturer provides the warranty for the device and is responsible for the reimbursement of some damages incurred to a home’s major motor-driven appliances if the SurgeDefender device fails to work per specifications. It is important to note that SurgeDefender is not an insurance program. Because it is a surge prevention device, its real value is keeping the damage from occurring in the first place.

  • What’s the maximum claim reimbursement?

    The manufacturer’s liability, per occurrence, will not exceed $5,000 to any one (1) specific appliance with a maximum of $100,000 over the life of the warranty.

Service & Claims

Existing Premium Surge customers: For service, terms and conditionswarranty or to file a claim, please call 1-800-403-9980.

SurgeDefender customers, please contact 1-863-784-3165 to file a claim.

Warranty Information

Georgia Lightning Facts

  • In 2015 and 2016, Georgia ranked first in insurance damage claims that were lightning-related.
  • Georgia is the eighth-highest state in terms of density of lightning strikes per square mile.
  • The lightning strikes from thunderstorms in June, July and August account for over 75 percent of property damage annually.
  • Lightning can travel up to 2 miles to damage your appliances and electronics.
  • Property damage estimates from 2000–2007 indicate around $50 million in damages due to lightning.
  • Lightning can heat its path through the air to five times hotter than the surface of the sun.