Grid Investment Plan FAQs

Frequently Asked Questions

Find all the answers to your questions here regarding the Grid Investment Plan. For any specific questions, feel free to contact us anytime

General Overview

Please see below for general information regarding the Grid Investment Plan.

What exactly is the Grid Investment Plan?

Georgia Power is committed to making smart investments for Georgia's energy future to ensure our customers are provided the clean, safe, reliable and affordable energy they expect and deserve. Our plan focuses on upgrading transmission and distribution infrastructure across the power grid to improve the reliability and efficiency of our system and decrease the number and length of power outages experienced by customers.

  • Will I have to pay a special fee for improvements in my area?

    Georgia Power continuously invests in its system across the state to better serve customers. This project is part of our on-going efforts to better serve customers, and there will not be a special charge to customers in the specific areas affected by investment. As projects are completed, customers should see improved service and enhanced reliability.

  • How will this work affect our electric utility service?

    Georgia Power's commitment is to provide clean, safe, reliable, and affordable electricity. We are making new investments in infrastructure to improve the reliability and efficiency of our system and decrease the number and length of outages that customers experience. Some of these enhancements will require limited outages. If there is a planned outage, all customers in the area will be notified in advance.

  • Are other communities besides ours having similar work done by Georgia Power?

    As part of Georgia Power's commitment to providing clean, safe, reliable, and affordable electricity, we will be making investments in infrastructure in communities across the state. We are continuously evaluating the electric system to determine where to make investments.

Construction

Please see below for information regarding our construction practices.

How are you ensuring safety during this construction?

Safety is Georgia Power's top priority.  Our teams will make every effort to ensure that construction equipment is adequately secured and blocked from public access. Our teams will utilize traffic control for pedestrians and vehicles, put up sufficient signage, and place barriers in and around construction areas. We will also provide on-going communications with communities to identify where scheduled construction will take place.

Underground Lines

Please see below for information regarding underground lines.

If our lines are moved underground, will we no longer be impacted by storms?

By placing lines underground, we are reducing exposure to trees and severe weather that cause most power outages. While we expect a reduction in the number and length of power outages experienced by customers, we do not expect outages to be eliminated entirely. 

  • If our lines are moved underground, will the poles be removed?

    When placing lines underground, Georgia Power removes all of its infrastructure that is no longer in use. However, poles may also carry street lights that will remain in use as well as lines owned by other companies, such as cable or telephone, and will therefore not be removed.

  • How often do underground power lines need to be maintained?

    Placing power lines underground requires minimal maintenance. Should a line be damaged or fail for any reason, Georgia Power will need to dig in the area to access and repair the line. To ensure reliable electric service over the long term, we incorporate plans for future replacements of cable that is at the end of its expected life into asset management programs.

  • If there is undergrounding happening near my property, can I elect to have my service line undergrounded?

    Yes, Georgia Power customers can elect to have their service lines undergrounded, but the customer is responsible for the cost of elective undergrounding. Service line undergrounding costs are calculated on a case by case basis, based on the length of the service line and the required method of installation (open trench vs. directional bore), among other variables.  In addition, customers will be required to bear the cost of any work required to pass an electrical inspection. For more information, please contact us at 1-888-404-1056 or GridContactUs@southernco.com.

Have more specific questions?

We are happy to answer any questions you may have about our planned grid reliability improvements.

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