Outage & Storm Center

Safety is our first priority

Report any emergencies immediately, including street light outages, downed power lines or low-hanging wires.
Review tips for additional safety precautions.

Review Safety Tips

FAQ video library

After a storm, Georgia Power crews work to restore service as quickly and safely as possible. Check out these videos where we answer some the questions most asked by our customers.

How we respond:

MONITOR

We keep an eye on the forecast and mobilize extra crews in case they are needed.

Our Storm Center monitors changing conditions and is ready to respond to major storms 24/7.

MOBILIZE

We track damage and identify resources needed for repairs.

Once the storm has passed, skilled damage assessment teams deploy to survey damage, identify the cause of an outage and what’s needed to fix it.

LISTEN

Customer Service collects outage information to help us identify the hardest hit areas of the state.

Have an outage? You can report it here or call 1-888-891-0938. You can also report it through the Georgia Power app.

RESTORE

We won’t stop until all customers are back on.

The Storm Center tracks progress and moves crews to assist in restoration efforts to ensure all customers’ service is restored as quickly and safely as possible.