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Have Questions? We're Here to Help

Customer Service

Chakoa, Customer Service Team Lead

Have a question, or can't find what you're looking for? Our service specialists can help.

1-888-660-5890 24 hours a day, 7 days a week

Email Us

Bill Payment Assistance

Bill Payment Assistance

Georgia Power understands that sometimes you need a helping hand. For those times when you need help paying your bill, we have payment arrangements to help keep your power on and maintain your credit.

Learn how you can benefit from payment arrangements, and learn more about agencies that offer assistance. Your payment assistance options include:

Payment Arrangements

If you are experiencing financial hardship, it may be possible to extend your payment date beyond the current due date. Log in to see if you are eligible to make an arrangement.

    To log in, you will need your:
  • Account Number
  • Account Access Code

Agency Assistance

United Way provides information about agencies who may be able to offer assistance. For more information:


Residential Rate Advisor

We need to make sure this is the right advisor for you. Is this a residential property that is for personal use rather than business use?

Residential Rate option Business Rate option

*Rate advisor is only intended to assist your decision making process. You should check all rates and cross reference your energy use with recommended rate schedules before committing to a rate. Your choice is important because you must stay on the chosen or assigned rate for at least 12 months.


To get advice on business rates, please visit the business section of our site. Where do you want to go?

Go to Business Rates

Have you been in your home for more than 12 months?

Switch electric use to off-peak hours

Are you willing to shift when you use electricity away from peak demand times in order to reduce your bill?


Are you willing to monitor and limit the use of multiple appliances at the same time?


How important is consistency in your bill?


How important are renewable Energy sources to you?

A rate that is designed to encourage customers to use less electricity during on-peak hours and shift that usage to off-peak periods.

Standard Service: The basic rate plan. This plan is ideal for customers who are comfortable with fluctuations in their monthly electric bill.

With FlatBill there are no surprises because your bill is the same month after month for the entire year.

For customers who can avoid the use of major appliances at the same time.

Power Credit

Power Credit

Shift the time when power is used by your home's air conditioner and get a $20 credit.

authorized payment locations

Authorized Payment Locations

We've added more than 4,800 convenient payment locations. You can pay when you shop at retailers such as Kroger, Walmart, Publix and Kmart.

Rate Advisor

Rate Advisor

Find out which rate is right for you with our interactive rate advisor!