At Georgia Power, our customers are at the heart of everything we do. We want to assure you that the safe and reliable service that you expect and deserve will continue throughout the COVID-19 pandemic.
The temporary suspension of customer disconnects was lifted July 15. Normal business operations have resumed and our disconnection policy has been reinstated. As the pandemic continues to impact our customers across the state, we will update this page as information becomes available. Please check the FAQs below for additional information related to the lifting of the suspension and our Installment Payment Plan.
“Our teams are always prepared to respond in challenging situations and I am confident we will continue to meet the needs of our customers during this unprecedented time. It’s what we do. Georgia Power’s operational plans, systems, infrastructure and generating plants are all designed with reliability in mind. We remain focused on ensuring both the well-being of our employees and the continuity of services for our customers.”
Providing assistance when you need it
At Georgia Power, we believe in being, “A Citizen Wherever We Serve.” That’s why we partner with nonprofits, community and faith-based organizations to offer assistance programs to those in need.
Our Senior Citizen Discount
Georgia Power customers who are 65 years of age or older and meet the income requirements for eligibility may qualify to receive up to $24 a month off their bill.
The Salvation Army’s Project SHARE
Project SHARE offers help to those in need. In 2019, they assisted 50,000 Georgians, with Georgia Power and its customers contributing $1.8 million.
Low-Income Home Energy Assistance Program
We support the Division of Family & Children Services Low-Income Home Energy Assistance Program (LIHEAP) to help qualifying households pay their energy bills.
Be aware of potential scams
We continue to urge customers to be aware of scammers during the COVID-19 pandemics. Customers should be aware of phone calls demanding payment via phone. Georgia Power will never ask for a credit card or pre-paid debit card number over the phone.
Please note, because the suspension of disconnects has been lifted, we may contact qualifying customers by email, text or phone call offering options to help those impacted by COVID-19 and needing assistance. We will not seek payment through these channels. We will only utilize them to provide access to information.
Putting safety first
We have been closely monitoring the potential threat posed by COVID-19 since January.
Proactive actions have been taken to both prevent the spread of the illness and protect the safety and health of our employees, including:
- Implementing telecommuting for those who can perform their duties remotely
- Cancelling facility tours and external meetings
- Increasing cleaning frequency at company locations
- Aggressively sanitizing work areas
- Cancelling all non-essential business travel – both domestic and international
- Asking employees to self-identify, if they have or plan to travel internationally
- Using technology for meetings
We're continuing to provide information and updates on the virus to employees, including prevention recommendations from the Center for Disease Control, and are following the latest developments and updates from the public health officials and medical professionals.
Protect Yourself During COVID-19
- Clean your hands often, for at least 20 seconds.
- Avoid close contact with others.
- Stay home and contact your doctor if you’re sick.
- Cover coughs and sneezes.
- Wear a cloth face cover when you have to go out in public, for example to the grocery store or to pick up other necessities.
- Clean and disinfect surfaces in your home.
Maximize efficiency where you can
Browse our tips for easy ways to start saving today.